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Delivery & Returns

Delivery


Please be noted that all international orders are not eligible for free shipping.

All orders shipped outside of Taiwan might subject to additional shipping charges, such as taxes or duties. If you have any questions about customs charges please contact your local customs office before you purchase. 

RETURN

All returns must be unworn, unused and in original condition. Request for return of exchange must be made 7 days of receiving the order. Please email info@caspialili.com or contact us through official website to request your return or exchange. We have the right to refuse returns that are not in original condition.

Returns must be postmarked within 7 days of the date your package was delivered and shipping must be paid for by the client. Please note that international return will be charged with 30% restocking fee from your payment. 

Please ship to: 

CASPIA LILI

1F., NO.25, ALY. 118, YONGFU RD., 

XITUN DIST., TAICHUNG CITY 40762,

TAIWAN (R.O.C)

All refunds will be issued in the same form as original payment. Clients are responsible for return shipping charges plus 30% restocking fee and tax from Taiwanese custom bureau for international returns. Caspia LiLi is not responsible for any return packages not received. Please note that we do not accept liability for shipping loss or damage of returned goods. We cannot refund international duties and taxes. Please contact your local customs bureau for more information on reclaiming international duties and taxes. 

If you have any questions regarding to any international delivery or return matters, please contact our customer service team at info@caspialili.com.