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Frequently Asked Questions

Welcome, how can we help you?

Our help section is designed to answer questions about shopping in our stores and website, browsing and ordering on our website, and more.
 
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My Order :

When will I receive my order?

From the time you place your order to the day you get a knock on the door from a nice delivery person, you're looking at about 5-7 business days to send out the products, and around 3 -10 business days for

shipping.Packaging Time + Shipping Time = Estimated Receiving Time

Your dress is shipped from our warehouses in TAIWAN shipping times vary from 3 - 8 business days, depending on your region.

 

When is your return policy?

All returns must be unworn, unused and in original condition. Request for return of exchange must be made 7 days of receiving the order. Please email info@caspialili.com or contact us through official website to request your return or exchange. We have 

the right to refuse returns that are not in original condition.

Returns must be postmarked within 7 days of the date your package was delivered and shipping must be paid for by the client. Please note that international return will be charged with 30% restocking fee from your payment.