Frequently Asked Questions

Welcome, how can we help you?

Our help section is designed to answer questions about shopping in our stores and website, browsing and ordering on our website, and more.
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My Order :
When will I receive my order?
From the time you place your order to the day you get a knock on the door from a nice delivery person, you're looking at about 5-7 business days to send out the products, and around 3 -10 business days for shipping. 
Packaging Time + Shipping Time = Estimated Receiving Time
Your dress is shipped from our warehouses in TAIWAN shipping times vary from 3 - 8 business days, depending on your region.

When is your return policy?
All returns must be unworn, unused and in original condition. Request for return of exchange must be made 7 days of receiving the order.
Please email info@caspialili.com or contact us through official website to request your return or exchange.
We have  the right to refuse returns that are not in original condition.
Returns must be postmarked within 7 days of the date your package was delivered and shipping must be paid for by the client.
Please note that international return will be charged with 30% restocking fee from your payment. 

Product Use & Care Instructions
Fabric washing and maintenance knowledge
• To maintain the longevity of the garment, hand washing is recommended. Machine washing may cause the fabric to lose its shape.
Washing Instructions :
• Gentle hand washing, it is recommended to use only a small amount of neutral washing powder and detergent, the water temperature is below 30 degrees, gently rub with hands, wring out and dry.
• Gently press the garment to help absorb excess water. Avoid wringing the fabric forcefully to prevent damage to the fibers. Turn the garment inside out and hang it to dry (for sweaters and knitwear, lay them flat to dry). Once dried, promptly store the garment and avoid prolonged exposure to direct sunlight, which can cause oxidation and fading.
• After drying, use the iron to adjust to the low-to-medium temperature (below 150 degrees), and lightly iron the clothes to restore the original shape.
• To prevent fabric snags or damage, please avoid friction or pulling caused by sharp items or abrasive surfaces.
• All dark-colored clothes will be color-fixed. Due to the external humid climate or storage state, it is easy to cause dye transfer. In order to protect your precious clothes and accessories and reduce the occurrence of dye transfer, it is recommended to wash them separately in the water before wearing them for the first time. Try to avoid mixing with light-colored clothing and accessories or excessive friction for a long time.
During the quality inspection process, the Caspia LiLi team takes each product seriously and conducts washing tests on the fabrics. We hope that you can follow our washing recommendations.
If you do not follow our washing methods and cause damage to your clothes, We cannot provide any return service, thank you for your understanding and cooperation!

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